Refund policy
Last updated: October 2026
This policy applies to screening packs bought from RiskLens360, provided by Muhammad Arqam, whether paid by card at checkout or by invoice. It forms part of our terms of use.
1. Packs are not refundable
Screening packs are not refundable, including for searches that are not used, except where the law requires a refund. This follows the policy of our reseller, Paddle.com.
2. Validity
Searches are valid for 12 months from purchase. Searches that expire unused are not refunded and do not carry over.
3. Renewal and cancelling
Packs renew every year on the date you bought them, at the price shown at checkout, until you cancel. You can cancel at any time by emailing info@risklens360.com. Cancelling stops the next renewal; your current searches stay usable until they expire, and no refund is due for the current year except where the law requires.
4. Service problems
If a fault on our side stops you from screening, tell us. Where we cannot fix it in reasonable time, we will extend the validity of your pack or refund the searches you could not use.
5. How to ask for a refund
Email info@risklens360.com with your company name and the order or invoice number. We reply within 2 business days.
Card payments are processed by our reseller, Paddle.com, which is the merchant of record. Approved refunds are paid back by Paddle to the original payment method, usually within 5 to 10 business days depending on your bank. You can also contact Paddle directly at paddle.net.
Your statutory rights are not affected.